FAQ
A Canadian Certified Pedorthist or C. Ped (C) is a foot orthotic and orthopaedic footwear expert. They are one of the few healthcare professionals trained in the assessment of lower limb anatomy and biomechanics.
They are trained experts who have all studied human movement (kinesiology) to improve your health and wellness. They are highly qualified to find you the right injury solution and rehab products. *Also qualified in the fitting of medical compression and custom knee bracing.
- Custom Foot Orthotics
- Ankle Foor Orthotics
- Custom Toe Cradles
- Custom shoes and modifications
- Off the shelf Orthopaedic braces
- Custom knee braces
- Digi accessories
- Myofascial release tools
- Rehabilitation products
- Compression
- Posture Supports
It starts with booking a free 15 minute phone consultation to discuss the reason for your orthotic referral, some history taking and determining if an in-person assessment is required.
If you require orthotics, an in-person appointment will be booked. During this visit a Pedorthist will review your biomechanics, do functional tests, make device suggestions and then take a 3-D impression of your foot before designing your custom foot orthotics.
1. A prescription/referral from a healthcare provider
2. Footwear which is worn most often or is problematic when wearing
3. Shorts or pants that roll above the knee
4. A method of payment
A pair of custom foot orthotics ranges between $566-$586. If you are purchasing orthotics we ask for a $250 deposit the day of your in-person assessment.
Yes, but you need to introduce them slowly during a break –in period as follows:
• Do not wear your new orthotics during strenuous physical activity in the first week.
• Slowly incorporate them into these activities during the second week of wear.
• In the event that you experience any significant discomfort, simply remove your orthotics from your footwear and resume a gradual break-in routine the following day, increasing your daily wearing time by only 30 minutes each day.
Our Movements Specialists are trained experts in selecting and fitting our injury products. As they have all studied kinesiology, the study of human movement, they can also provide information and insight regarding your injury and make rehab product recommendations to help you recover faster.
Yes! We accept returns of off-the-shelf braces & supports, insoles and rehabilitation tools as long as they are in re-sellable condition.
A full refund is offered on non-custom, un-used/un-worn products that are returned within 2 weeks of purchase and are in re-sellable condition. If a product is deemed to be defective, we will stand behind the guarantees of our suppliers for workmanship and durability.
No, walk-ins are welcome. However, If you are short on time we encourage you to book an appointment beforehand to avoid having to wait.
You can always call one of our clinics or use the chat function here on the website located at the bottom right of your screen and one of our Movement Specialists will be happy to discuss options, answer questions, and provide fitting advice.
Yes. As we cannot diagnose clients, the severity of injury must be determined by a Healthcare Practitioner. Also, many extended health plans require a prescription for reimbursement.
Yes, we need to see you in person to take measurements, chat about your medical history, and explore your bracing options. This usually takes around 30 minutes, so we want to make sure we have someone available to give you the attention you deserve.
Off-the-shelf versions are cheaper mass produced products made to fit the average person. As a result they often have a shorter lifespan and warranty than a custom device. A custom knee brace takes your activity and specific anatomy into consideration to maximize your comfort. Other considerations are: your height, weight, leg circumference, leg contours, and joint angle to ensure an optimal fit.
Not necessarily, as long as your feet, symptoms, and medical history have not changed, we most likely will not have to scan or re-cast you. This will all be discussed during your 15 minute virtual consultation.
The elasticized garment acts as an extra layer of muscle that gently squeezes the vein walls to improve blood flow and reduce swelling.
Yes. As we cannot diagnose clients, the compression pressure must be prescribed by a healthcare practitioner. Also, many extended health plans require a prescription for reimbursement.
They range between $90-$200 depending on the style and length of the compression socks. We require a 50% deposit before we order the socks in for you. Due to the overwhelming variety of styles, materials, and sizes we only carry minimal inventory and order the socks as necessary. We usually have them within 48 hours of placing the order. We will then call you to book a fitting appointment.
The compression is guaranteed for 6 months of continuous wear. After that point, the manufacturer cannot guarantee the prescribed compression level. Therefore, it is recommended to get a new pair.
Unless your doctor has given specific recommendations on when to wear them, we recommend wearing them every day - from morning to evening - and taking them off when you go to sleep.